Terms and Conditions

Price Structure – Z Trends will provide all products at list price.

Discount – A multiplier will be issued for the purpose of determining “NET Price”. An additional discount may be afforded if multiple products are purchased and the customer is considered a Stocking Partner.

Payment Terms – Standard Terms Are Net 30. An additional early pay discount of 2% is available upon approval for volume partners and the invoice will need to be postmarked in 10 days of invoice for discount to be applied.

Credit Hold – Accounts will be placed on hold if the account is past due and over limit.

Delivery – All orders will ship in 48 hours, provided the purchase order is received before NOON (12:00) Eastern Standard Time.

Drop Ship – Drop shipments are allowable. The drop ship address must be clear; any questions will delay shipment.

Freight – There will be a standard freight charge of $15.00 assessed per faucet ordered.

Orders of 12 units or more qualify for free freight.

Returns – returns will be approved if the following are met:

  1. The product and Packaging is (New and Salable Condition)
  2. Never installed
  3. Approved by Z Trends.
  4. An RGA must accompany the return
  5. Return Freight is the responsibility of the Customer.

A 25% restock fee will be assessed if all of the criteria are met, in the event that the above is not met additional fees may apply.

Stock Rotation – If the customer is a stocking distributor a stock rotation can be considered, with no restock fee. A new order must be written and the value of the new order must be 125% of the return. Products must be new saleable condition.

Warranty – A five year limited warranty, which includes parts or a new faucet upon determination of the warranty issue.

New Defective – If the product is considered new defective, the product will be replaced.
The procedure for replacement is:

  1. A new PO is issue for the SAME product
  2. And RGA will be issued
  3. Freight for the new PO will be paid by Z Trends
  4. The return Freight will be paid by the Customer
  5. The PO will be credited upon receipt of goods.

Labor is not included in the removal or replacement of the faucet.

Returns will be sent to: 3915 Rock Mill Parkway, Marietta, GA 30062

Specification – changes to specification may happen without notice.

Price Increases – When a price increase is published a 60-day grace period will be given to allow for quoted products.