Terms and Conditions
Price Structure – Z Trends will provide all products at list price.
Discount – A multiplier will be issued for the purpose of determining “NET Price”. An additional discount may be afforded if multiple products are purchased and the customer is considered a Stocking Partner.
Payment Terms – Standard Terms Are Net 30. An additional early pay discount of 2% is available upon approval for volume partners and the invoice will need to be postmarked in 10 days of invoice for discount to be applied.
Credit Hold – Accounts will be placed on hold if the account is past due and over limit.
Delivery – All orders will ship in 48 hours, provided the purchase order is received before NOON (12:00) Eastern Standard Time.
Drop Ship – Drop shipments are allowable. The drop ship address must be clear; any questions will delay shipment.
Freight – There will be a standard freight charge of $15.00 assessed per faucet ordered.
Orders of 12 units or more qualify for free freight.
Returns – returns will be approved if the following are met:
- The product and Packaging is (New and Salable Condition)
- Never installed
- Approved by Z Trends.
- An RGA must accompany the return
- Return Freight is the responsibility of the Customer.
A 25% restock fee will be assessed if all of the criteria are met, in the event that the above is not met additional fees may apply.
Stock Rotation – If the customer is a stocking distributor a stock rotation can be considered, with no restock fee. A new order must be written and the value of the new order must be 125% of the return. Products must be new saleable condition.
Warranty – A five year limited warranty, which includes parts or a new faucet upon determination of the warranty issue.
New Defective – If the product is considered new defective, the product will be replaced.
The procedure for replacement is:
- A new PO is issue for the SAME product
- And RGA will be issued
- Freight for the new PO will be paid by Z Trends
- The return Freight will be paid by the Customer
- The PO will be credited upon receipt of goods.
Labor is not included in the removal or replacement of the faucet.
Returns will be sent to: 3915 Rock Mill Parkway, Marietta, GA 30062
Specification – changes to specification may happen without notice.
Price Increases – When a price increase is published a 60-day grace period will be given to allow for quoted products.