Terms and Conditions
Price Structure – Z Trends will provide all products at list price.
Discount – A multiplier will be issued for the purpose of determining “NET Price”. An additional discount may be afforded if multiple products are purchased and the customer is considered a Stocking Partner.
Payment Terms – Standard Terms Are Net 30. An additional early pay discount of 2% is available on approval. This means that the invoice needs to be postmarked in 10 days of invoice.
Credit Hold – Accounts will be placed on hold if the account is past due and over limit.
Delivery – All orders will ship in 48 hours, provided the purchase order is received before NOON (12:00) Eastern Standard Time, and the account is in good standing.
Drop Ship – Drop shipments are allowable. The drop ship address must be clear; any questions will delay shipment.
Freight – There will be a standard freight charge of $15.00 assessed on every single piece order. Orders exceeding 6 units qualify for a freight discount, 12 units or more will qualify for free freight.
One unit to five units $15.00 a piece Six Units to 11 units $10.00 a piece Twelve or more units – Free Freight
These shipments are all Federal Express
Returns – returns will be approved if the following are met:
The product and Packaging is (New and Salable Condition)
- Never installed
- Approved by Z
- An RGA must accompany the return
- Return Freight is the responsibility of the
A 25% restock fee will be assessed if all of the criteria are met, in the event that the above is not met additional fees may apply.
If the customer is a stocking distributor a stock rotation may be considered, with no restock fee. A new order must be written and the value of the new order must be 125% of the return.
Warranty – Limited lifetime on Ztrends Faucets, One Year Warranty on Showers, One Year Factory Defect Warranty on Matte Black Finishes.
New Defective – If the product is considered new defective, the product will be replaced. The procedure for replacement is:
- A new PO is issue for the SAME product
- And RGA will be issued
- Freight for the new PO will be paid by Z Trends
- The return Freight will be paid by the Customer
- The PO will be credited upon receipt of
Labor is not included in the removal or replacement of the faucet. Returns will be sent to: 415 Pembroke Circle, Alpharetta, GA 30004
Specification – changes to specification may happen without notice.
Price Increases – Will occur at the first of the year, there will be a 60 (Sixty Day) period given to honor quoted product.